FAQ
Last updated: June 2025
Where is Glowker™ based?
Glowker™ is a U.S.-based wellness brand. We ship orders from the United States and Australia.
How long does shipping take?
Orders are processed within 2 to 7 business days.
Estimated delivery times:
- United States: 3 to 6 business days
- International: 7 to 14 business days
Do you offer refunds?
Yes — we offer a 30-day money-back guarantee.
To be eligible, items must be unused and unopened in original packaging.
See our Return & Refund Policy for full details.
Who pays for return shipping?
Customers are responsible for return shipping costs on eligible returns.
Can I cancel or change my order?
Orders can be canceled within 24 hours by emailing info@glowker.store
After shipping, you can return your order following our standard return process.
Do you ship internationally?
Yes — we ship worldwide.
How do I track my order?
You'll receive a tracking link via email once your order ships. You can also track your order on our Order Tracking page.
Are Glowker™ products tested for quality and safety?
Yes our products are manufactured in GMP-certified, FDA-registered facilities and undergo third-party lab testing.
How do I contact Glowker™?
Email: info@glowker.store
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST